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Gaya APA Citation
Tjiptono, Fandy., Chandra, Gregorius. (2019). Service Quality & Customer Satisfaction-Edisi 5. Yogyakarta: ANDI.
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Gaya MLA Citation
Tjiptono, Fandy., Chandra, Gregorius. Service Quality & Customer Satisfaction-Edisi 5. Yogyakarta: ANDI, 2019.