(2009). Implementing Quality Management System ISO 9001:2008 on he basis of LEADERSHIP, VALUE, COMPTENCE, RESULT & INNOVATION for performace improvement and customer satisfaction . Jakarta: Vorqista.
"Implementing Quality Management System ISO 9001:2008 on he basis of LEADERSHIP, VALUE, COMPTENCE, RESULT & INNOVATION for performace improvement and customer satisfaction". Jakarta: Vorqista, 2009. Monograf.